Sometimes feelings are more important than facts.
People want to feel like they have a say in something or made a contribution. Even if their opinion wasn't given weight in the final decision, they want to feel like a tiny part of the solution was theirs.
The effect that this illusion of control has is enormous.
As an example, feelings cause people to not vote even though it's a fact that their vote literally counts.
Often when you can't see the logic in another persons decision, it's because you're examining the wrong variable. They are not using logic, they are using emotion.
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